Terms of Service

1. Agreement to Terms

By installing, accessing, or using Uplift Product Customizer ("the App," "our App," or "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access or use our Service.

2. Description of Service

2.1 App Functionality

Uplift Product Customizer is a Shopify application that provides:

• Product customization options (swatches, checkboxes, radios, dropdowns)
• Canvas-based visual product previews with real-time updates
• Conditional logic for showing/hiding options
• Add-on product management and pricing
• Dynamic price display with add-on calculations
• Integration with Shopify themes via app blocks
• Order tracking with customization details

2.2 Platform Integration

• Designed for Shopify Online Store 2.0 themes
• Integrates with Shopify APIs and services
• Subject to Shopify's platform terms and policies
• Requires active Shopify store subscription

3. Eligibility and Account Requirements

3.1 Eligibility

To use Uplift Product Customizer, you must:

• Own or manage a Shopify store
• Be at least 18 years old or the age of majority in your jurisdiction
• Have legal authority to enter into these Terms
• Use an Online Store 2.0 compatible theme
• Comply with all applicable laws and regulations

3.2 Account Responsibilities

Shopify Store Requirements:

• Maintain an active Shopify subscription
• Ensure store compliance with Shopify's terms
• Provide accurate store and contact information
• Promptly update account information when changed

Security Obligations:

• Maintain confidentiality of account credentials
• Notify us immediately of unauthorized access
• Use strong passwords and security practices

4. Acceptable Use Policy

4.1 Permitted Uses

You may use Uplift Product Customizer for:

• Legitimate business purposes
• Product customization and option management
• Enhancing customer shopping experience
• Visual product configuration and previews

4.2 Prohibited Uses

You may NOT use Uplift Product Customizer for:

• Illegal activities or fraudulent purposes
• Violating intellectual property rights
• Distributing malware or harmful content
• Circumventing security measures
• Violating Shopify's Acceptable Use Policy
• Deceptive pricing or misleading customers
• Unauthorized data extraction or scraping

4.3 Content Restrictions

You are responsible for all content uploaded to the App, including:

• Product images and layer assets
• Swatch colors and patterns
• Option labels and descriptions
• Badge text and promotional content

Prohibited content includes:

• Copyrighted material without permission
• Trademark violations
• Offensive, discriminatory, or harmful content
• Content violating applicable laws

5. Pricing and Payment Terms

5.1 Subscription Plans

Uplift Product Customizer offers subscription plans billed through Shopify. Current pricing and features are displayed in the Shopify App Store and within the app.

5.2 Billing Terms

• All charges are processed through Shopify's billing system
• Subject to Shopify's billing terms and policies
• Subscription plans renew automatically unless cancelled
• You may cancel at any time through the Shopify admin

5.3 Refunds

Refund requests are handled on a case-by-case basis. Contact support for refund inquiries.

6. Intellectual Property Rights

6.1 Our Rights

We retain all rights to:

• App software and source code
• User interface design and experience
• Documentation and help materials
• Trademarks and branding
• Proprietary features and algorithms

6.2 Your Rights

You retain ownership of:

• Product configurations you create
• Images and content you upload
• Store branding and design elements
• Customer data (subject to our Privacy Policy)

6.3 License Grant

By using the App, you grant us a limited license to:

• Process your content for service provision
• Display your configurations within the App
• Store and backup your data securely

7. Data Protection and Privacy

7.1 Privacy Compliance

Your use of the App is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.

7.2 Your Responsibilities

You are responsible for:

• Lawful collection of customer data
• Providing appropriate privacy notices to your customers
• Obtaining necessary consent where required
• Compliance with applicable privacy laws (GDPR, CCPA, etc.)

8. Service Availability and Support

8.1 Availability

We strive for high availability but do not guarantee uninterrupted service. The App may be temporarily unavailable due to:

• Scheduled maintenance (with advance notice when possible)
• Emergency maintenance or security updates
• Shopify platform issues or outages
• Circumstances beyond our reasonable control

8.2 Support

Support is available via email at contact@upliftproductcustomizer.com. We aim to respond to inquiries within a reasonable timeframe.

9. Disclaimers

9.1 Service Provided "As Is"

• Merchantability or fitness for a particular purpose
• Uninterrupted or error-free operation
• Compatibility with all themes or configurations
• Accuracy or reliability of results

9.2 Platform Dependencies

The App's functionality depends on:

• Shopify platform availability and APIs
• Your theme's compatibility with app blocks
• Browser support for modern web technologies
• Proper configuration of your products and options

10. Limitation of Liability

10.1 Liability Limits

• Our total liability is limited to the fees you paid in the 12 months preceding the claim
• We are not liable for indirect, incidental, special, or consequential damages
• We are not liable for lost profits, data loss, or business interruption
• We are not liable for third-party actions or Shopify platform issues

10.2 Exceptions

These limitations do not apply where prohibited by applicable law or in cases of gross negligence or willful misconduct.

11. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable attorney fees) arising from:

• Your violation of these Terms
• Your misuse of the Service
• Content you upload or create
• Violation of third-party rights
• Your non-compliance with applicable laws

12. Termination

12.1 Termination by You

You may terminate your use of the App at any time by:

• Uninstalling the App from your Shopify admin
• Cancelling your subscription through Shopify

12.2 Termination by Us

We may suspend or terminate your access for:

• Breach of these Terms
• Non-payment of fees
• Violation of the Acceptable Use Policy
• Legal or regulatory requirements

12.3 Effects of Termination

Upon termination:

• Your access to the App will end immediately
• Your configuration data will be deleted per our Privacy Policy
• Outstanding fees remain due
• Provisions that should survive termination will remain in effect

13. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms with a new "Last Updated" date
• Notifying you through the App or email for significant changes

Your continued use of the App after changes take effect constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Rinkhouse Software operates, without regard to conflict of law principles.

15. Dispute Resolution

Any disputes arising from these Terms or your use of the App will be resolved through:

1. Good faith negotiation between the parties
2. Mediation if negotiation fails
3. Binding arbitration or court proceedings as a last resort

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the App.

16.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

16.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

16.4 Assignment

You may not assign your rights under these Terms without our consent. We may assign our rights to a successor in the event of a merger, acquisition, or sale of assets.

16.5 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, network failures, or platform outages.

17. Contact Information

For questions about these Terms of Service:

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